Refunds and outages

If stock or line issues stop us delivering within the promised window, you can wait or take a full refund, returned to the original payment method within 3 business days.

A started term is normally non-refundable. Hardware and line failures are restored by us and lost days are added to the term.

If an outage lasts more than 72 continuous hours without recovery, you can take a pro-rata refund for the remaining days, or a replacement machine of the same spec plus compensation for the lost days.

Hardware failure: replaced or repaired with lost days added to the term; we help migrate your data to the new machine.

Line outage: handled on site; if it lasts more than 72 continuous hours without recovery, we compensate pro rata or swap in a machine of the same spec.

Prohibited use, resale or sharing, bulk harvesting, self-inflicted system changes that cannot be recovered, and data loss after the term ends are not refundable.

Message us on Telegram, WeChat or email with your order and the symptoms. We reply within 24 hours with the handling and timeline.